Frequently Asked Questions
- The registration form it directs me to says “Rice Alumni” but I have never attended Rice University. Where do I need to register?
Families Weekend is sponsored by Association of Rice Alumni and that is why the registration system asks for Alumni information. You can still fill out the registration form but do not need to worry about filling in fields that do not apply to you.
- Do I need to register my student for the tailgate?
Yes, students will need to purchase a ticket to attend the tailgate. They will not need to purchase tickets to the football game, as they will be able to enter free with their Student ID.
- The football game ticket I received has an assigned seat on it. How will I be able to sit with my student?
The student section (115-116) will be open seating for both parents and students to sit together. The ticket you have will grant access to sit anywhere within sections 115 & 116. With a large turnout expected for the game, parent/guest tickets in the student section are limited so make sure to get yours quickly to guarantee your spot!
- Do I need to purchase a ticket for children to the tailgate or football game?
Children 12 and under do need need a ticket for the tailgate. Any children 3 years and older will need a ticket for entry to the football game.
- Why can’t I register my guest?
You must select the “Attendee Description” first. You can find the Attendee Description right under the line that says “You may add up to 15 guests for this event.” Simply choose “Alumni & Guests” from the dropdown menu. Next, enter your guest’s first and last name. These are the only fields you are required to fill out. Last, hit the green button at the top or bottom of the screen that says “Save this guest.”
- What if I can’t attend the tailgate anymore?
If you need a refund and you contact us before Oct. 10 at firstname.lastname@example.org or call 713-348-6094, we will be able to assist you. Unfortunately, we are not offering refunds for events not attended that were purchased as part of a package. Please try to notify our office as soon as possible if you do need to cancel your registration. Please note that refunds can take up to 3-4 weeks to process and that the time frame is dependent on the issuing bank.
- Where can I park?
How much will it cost? Complimentary parking will be available in West Lot 4 and 5 beginning at 7 a.m. Friday, Oct. 14 until noon Sunday, Oct. 16. If you wish to park in either of these lots during Saturday's football game, you will be required to show your official Familes Weekend name badge for complimentary parking. Your name badge can be obtained by visiting the Families Weekend Welcome Center in Brochstein Pavilion during the hours specified on the schedule. For directions, please visit the interactive campus map.
- What if I need special arrangements for parking and getting around for myself or for my guest(s)?
Please contact Rice’s Disability Support Services at (713) 348-5841 or by email email@example.com.
- I already registered online but can no longer attend Families Weekend, how can I get a refund?
If you need a refund for packages or events and you contact us before Oct. 10 at firstname.lastname@example.org or call 713-348-6094, we will be able to assist you. Unfortunately, we are not offering refunds for events not attended. Please try to notify our office as soon as possible if you do need to cancel your registration. Please note that refunds can take up to 3-4 weeks to process and that the time frame is dependent on the issuing bank.
- Where can I pick up my tickets and nametags?
You can pick up tickets and nametags at our central registration location, Brochstein Pavilion. You can also purchase additional tickets if needed at Brochstein. We’ll be open for registration at Brochstein the following days and times:
FRIDAY, OCTOBER 14:
8:00 a.m. - 4:00 p.m.
SATURDAY, OCTOBER 15:
12:00. - 4:00 p.m.
- Registration closed before I completed my registration. Can I still register and attend Families Weekend?
Pre-registration closes on Sunday, October 9th at 11:55 p.m. (CST) but you can still attend! Walk-in registrations will be welcome at the Families Weekend Welcome Center in Brochstein Pavilion and at the tailgate check-in table at Rice Stadium.
To purchase additional tickets in the student section for $15, please CLICK HERE and enter Promo Code “FAMILY16” (case sensitive).